Terms & Conditions


MargreteGotye UK Limited (hereinafter ” MargreteGotye “) is a limited liability company having its registered office at 17 – 21 Emerald Street, London, WC1N 3QN. registered with the Registry of Commerce and Companies under number 5192303.

Acceptance of the Terms of Trade

1. These Terms of Trade apply to you, an individual who is not acting as a commercial entity, for the purchase of the Products on the www.margretegotye.co.uk website. You and MargreteGotye agree that these Terms of Trade will, together with the order, as accepted by MargreteGotye, the Terms of use and the Privacy Policy, constitute the whole agreement between you and MargreteGotye.

2. Please read these Terms of Trade carefully as they contain important information, including information on warranties and limitations of liability. By placing an order through the www. margretegotye.co.uk website you acknowledge that you have read and accepted these Terms of Trade.

Amendment to the Terms of Trade

1. MargreteGotye has the right to amend these Terms of Trade from time to time to comply with law or to meet its changing business requirements. Any amendments to the Terms of Trade will apply to any order registered after the amended Terms of Trade come into effect and are posted on the www.margretegotye.co.uk website.

Definitions and Application

1. In these Terms of Trade, ” MargreteGotye ” means MargreteGotye UK Limited, trading as MargreteGotye, “you” and “your” means you, the individual who is ordering the Products, the “Products” means the MargreteGotye products which may be ordered on the www. margretegotye.co.uk website and the “Product Subtotal” means the sum of the price of each Product ordered as indicated on the www.margretegotye.co.uk website at the time of submitting the order.

Geographic area

1. The online sale of the Products offered on the www. margretegotye.co.uk website is intended only to individuals who are residing within the Europe and for delivery within this geographic area only.


1. The Products covered by these Terms of Trade are those presented on the www. margretegotye.co.uk website, subject to availability.

2. MargreteGotye will use its best efforts to ensure that any photograph of any of the Products presented on the www.margretegotye.co.uk website is as accurate as possible. Please note, however, that the representation of the Products as produced by your computer screen may differ from the exact Product.

Shipping Fee

1. The shipping fee will be:
(a) free of charge where the Product Subtotal is GBP XX or greater; or
(b) GBP XX where the Product Subtotal is less than GBP XX.


1. MargreteGotye will use reasonable endeavours to deliver an order within XX working days (Monday-Friday excluding official public holidays) from the date the order was submitted by you.
2. You will be required to sign for all deliveries.


1. To submit an order for Products you must:
(a) create an account with MargreteGotye on the www.margretegotye.co.uk website by registering your details and creating a password which will be associated to your username (the email address which you have indicated); and
(b) complete and submit the online order through your MargreteGotye account.

2. MargreteGotye reserves the right to refuse any order. In such case, MargreteGotye will notify you as soon as reasonably practicable, providing you with the reasons for such refusal, and refund to you any payment in full.

3. Once MargreteGotye has accepted your order, an order confirmation email will be sent to you at which point these Terms of Trade will become binding on you and MargreteGotye. The status of your order will be shown on your MargreteGotye account.

Prices and Payment

1. All prices on the website are in pound sterling and are inclusive of VAT. Any change in the VAT rate may be applied to the Products. Prices are subject to change without notice. The price applicable to any order is the price indicated on the www.margretegotye.co.uk website at the time of submitting the order.

2. The amount payable to MargreteGotye for an order will be the total of the following amounts:
(a) the Product Subtotal;
(b) the cost of delivery as stated above

3. You must pay the order amount by either Visa, MasterCard, American Express, or PayPal at the time of submitting the order. Payments will be made through the secure PayPal system, which uses the SSL “Secure Socket Layer” protocol, so that all information is encrypted by software and no third-parties may have access to this information during the processing of your payment for the Products.


1. MargreteGotye will only be responsible for loss or damage you suffer that is a natural and foreseeable consequence of MargreteGotye breaching its obligations under these Terms of Trade, but MargreteGotye is not responsible for loss or damage that was not foreseeable, such as for damages resulting from the your use of the Internet including the loss of data, any intrusion, virus, service disruption or other unintended issues.

2. MargreteGotye reserves the right, in its absolute discretion, to take any of the following measures if you fail to make a payment in accordance with these Terms of Trade:
(a) withhold the supply of and dispose of the Products requested in the order, and/or
(b) refuse to deal further with you, and MargreteGotye will not be liable to you for any loss or damage directly or indirectly resulting from any such action.

3. You have sole responsibility for determining the suitability of the Products for the purposes for which you intend to use them.

4. The Products are supplied for domestic and private use only. MargreteGotye shall not be liable for any losses relating to any business of yours, for example, lost revenue, income or profits, lost data or any interruption to your business.

5. You must follow any instructions MargreteGotye may give you in relation to the safe use or storage of the Products. MargreteGotye will not be responsible for any damage to the Products which is caused by your failure to follow these instructions.

6. There are certain responsibilities which MargreteGotye cannot exclude by law and nothing in these Terms of Trade limits any liability of MargreteGotye to you for death or personal injury resulting from negligence. Subject to the following “Warranty” clause, and to the fullest extent permitted by law, the liability of MargreteGotye for any loss or damage suffered by you as a result of MargreteGotye breaching its obligations under these Terms of Trade or other duty is limited to a refund or replacement of the relevant Products.


1. As a consumer you have certain legal rights, including legal rights relating to any Products that are faulty or not as described. Nothing in these Terms of Trade will affect these legal rights.

2. If you receive a Product that is not of satisfactory quality, you can contact MargreteGotye for a replacement or, where this is not possible, for a refund.

Your right to cancel the purchase

1. As a consumer, you have the right to return the Products, without any reason within XX working days from the receipt of the Products.

2. If the return of the Products is not because of a product defect or an error committed by MargreteGotye, you will have to pay the shipping charges for the return of the Products.

3. If you exercise this right to return the Products, you will return the Products ordered, in a state fit for their resale and in their original packaging.

4. MargreteGotye will refund you within XX days from the exercise of your right to cancel the purchase.

Refunds and Returns

1. Should you make an error when ordering online, MargreteGotye will gladly exchange your Product for the Product you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

2. In the event that you react to a product, you have the option of exchanging or refunding it.

3. All Products must be returned to:
Covent Garden
17 – 21 Emerald Street

You are responsible for the shipping costs incurred when sending the Products back to MargreteGotye. The shipping charge will be payable if the subsequent refund reduces the original order amount to below the free shipping threshold of GBP XX.

5. Should a Product be damaged while it is being shipped to you, MargreteGotye will provide you with a full refund or exchange. Return postage will be refunded in case of damaged, defective or incorrectly sent Products and a refund will be issued through the method used for payment.

6. Please retain your postal receipt until you are certain your parcel has been safely received by MargreteGotye. We may need to see this if we fail to receive your package.

8. We will do our best to process returns within XX working days of receipt and a refund will be issued through the method used for payment.

Force Majeure

1. If MargreteGotye is delayed or hindered in or prevented from performing any of its obligations under any order by reason of any event or circumstance beyond its reasonable control, MargreteGotye will have no liability to you in respect of such non-performance and the time for performing the same will be extended until the event or circumstance has ceased.

Personal data

1. Information provided by you for the order of the Products will be automatically processed by MargreteGotye. Please refer to our Privacy Policy for further information on the processing of your personal data.

Other important terms

1. MargreteGotye may transfer its rights and obligations under these Terms of Trade to another organisation.

2. These Terms of Trade are between you and MargreteGotye only. No other person shall have any rights to enforce any of the terms of these Terms of Trade.

3. If any term in these Terms of Trade is found to be illegal, invalid or unenforceable by any court or competent authority, the remaining terms will remain in full force and effect.

4. If you break these Terms of Trade and MargreteGotye takes no action, this does not mean that MargreteGotye has waived its rights against you. You will still have to comply with these Terms of Trade. Any waiver must be agreed by MargreteGotye in writing.